do I know if my monitor is fully compatible to run under Windows 7™?
Microsoft™ states that, the
term "compatibility" refers to whether a hardware manufacturer
supports their device on Windows 7™. As with all versions of Windows™, I-Inc
will continue to support our monitors with Windows 7™. Please download the
Upgrade Advisor to help you identify the compatibility of other hardware/software
on your computer that may effect how you monitor functions.
am having display problem using Windows 7™?
encounter display problems using Windows 7™:
Make sure your PC
(Hardware requirement) can support Windows 7™ using the
If your video card supports Windows 7™, install
the latest driver of your video card –-
Video card drivers are not normally provided by
Microsoft™, however Microsoft has provided instructions on their website. ->
am having problem showing the correct maximum display resolution on my LCD
monitor using Window 7™?
resolutions and native resolutions vary, depending
on the your computer system, video card and monitor. The native resolutions for
our monitors are:
Microsoft™ has provided
instructions for this issue as well. ->
28” – 1920x1200
22” – 1680x1050
17” – 1280x1024
25” – 1920x1080
19”W – 1440x900
23” – 1920x1080
have a black screen after installing Windows 7™?
It is suggested
to do the following :
easiest test is to try this monitor on another
PC and if it shows an image, then the problem is most likely with the
Windows 7™ installation/setup.
Detach all unnecessary external devices from your PC such as scanner, printer or removable storage device.
Reboot the system and keep pressing F8 key until the Windows startup menu appears on the screen.
Select the minimum 640 x 480 display resolution.
Install the latest Windows 7™ video driver and Reboot the system. ->Driver Update
I cannot get the maximum resolution of my monitor (with Windows 7™ logo)
using Windows 7™?
If you are sure that the hardware of your PC,
including the video card and drivers are fully compatible with Windows 7™ and
still cannot get the right maximum display resolution of your monitor (monitor
is with Windows 7™ logo). You are advice
to contact the nearest service center for assistance.
How do I setup full display?
Some of the video cards have an option to select
FULL screen option and need to enable to get FULL screen using the image
settings in the On Screen Display (OSD) Menu.
Recommended helpful links:
How do I clean the cabinet?
Disconnect the power and signal cables before
cleaning. Wipe the outer shell with a clean, soft, lint-free
cloth (apply a small amount of non-ammonia, non-alcohol based
glass cleaner if necessary). To avoid damage to the coating,
never use alcohol, methanol, gasoline, or oil products on the
How do I clean the screen?
Disconnect the power and signal cables before
cleaning. Wipe the screen with a dry, clean, soft, lint-free
cloth to remote dust and fingerprints. You must never use
ammonia or alcohol based cleaners as they may damage the
screen and void your warranty.
Post-sales service information &
What is your policy on dead/bright/stuck
Smaller than 15 inch: 5 bright sub-pixels, 5
dark sub-pixels, or a combination of 8
17 inch – 19
inch: 5 bright sub-pixels, 5 dark sub-pixels, or a combination
20 inch and above: 5 bright sub-pixels, 5 dark
sub-pixels, or a combination of 8
All screen sizes: No
more than 2 adjacent defective pixels are allowed in the
viewable screen area.
How do I contact customer service?
Should the need for service arise, please
contact I-Inc Customer Service at (888) 807-8808 or email:
The sound from the speakers is weak. What can
The built in speakers are not intended to
replace a full-range sound system. However, adjusting the
volume of the Operating System and/or application on your
computer and in the OSD of the monitor should provide adequate
sound for day to day use.
Does I-Inc provide Windows (or
No Operating System specific drivers should be
necessary. I-Inc monitors comply with DD2B plug & play
There is no picture, no LED, or the picture
Use the following trouble shooting steps:
Check that the power cable is properly connected.
Check that the DVI or VGA is securely connected at both
the PC and the monitor.
Perform a factory reset in the monitor OSD (consult your
manual for instructions)
Ensure the PC is not in power save mode as indicted by
an amber LED.
Set the resolution of your Operating for 1280x 1024 and
refresh rate at 60 Hz. Consult your Operating System manual
for specific instructions.
If the issue
remains, contact I-Inc Customer Service at (888) 807-8808
Mon - Fri 8:00am to 5:00pm (EST)
There is an image "Burnt" into my LCD
LCD monitors are subject to image
retention which is different from “burn in”. Unlike actual
burn in of plasma screens, image retention is usually easily
corrected. If you do see image retention on your screen,
unplug the monitor for 48 hours or use a moving screen saver
overnight instead of turning off the power. This will usually
correct the problem.
To avoid having
image retention, you should never keep a still image on your
screen for extended periods of time. If you must keep your
monitor on, use a screen saver. If possible set your monitor
to drop into standby or suspend mode after twenty or thirty
minutes of inactivity.
Who is I-Inc?
I-Inc is the maker and distributor of LCD based
products such as televisions and monitors.
Did I-Inc just start making computer
monitors? What other product do you make?
I-Inc is one of the largest LCD panel makers in
the world and has been making quality monitors for the past 10
years under OEM brands of major IT companies. Although
available in Asia for several years, our line of LCD monitors
is newly introduced to the USA market under the I-Inc brand.
We also make LCD televisions and other consumer electronics
I-Inc encourages all of its customer to recycle
their used computer monitors and televisions. Residents of
Maine please see below:
Beginning July 20, 2006, all
waste computer monitors and televisions generated by
households in Maine must be recycled (unless shipped out of
state for disposal). Please contact your local municipality
for information about how and where to recycle your computer
monitors and television sets in your area. Fore more
information about Maine’s electronic waste law, please visit
the Maine Department of Environmental Protection website at