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Microsoft Windows 7™

How do I know if my monitor is fully compatible to run under Windows 7™?

Microsoft™ states that, the term "compatibility" refers to whether a hardware manufacturer supports their device on Windows 7™. As with all versions of Windows™, I-Inc will continue to support our monitors with Windows 7™. Please download the Windows Upgrade Advisor to help you identify the compatibility of other hardware/software on your computer that may effect how you monitor functions.

I am having display problem using Windows 7™?

When you encounter display problems using Windows 7™:

  1. Make sure your PC (Hardware requirement) can support Windows 7™ using the Windows Upgrade Advisor

  2. If your video card supports Windows 7™, install the latest driver of your video card –- Video card drivers are not normally provided by Microsoft™, however Microsoft has provided instructions on their website. -> Driver Update

I am having problem showing the correct maximum display resolution on my LCD monitor using Window 7™?

Recommend resolutions and native resolutions vary, depending on the your computer system, video card and monitor. The native resolutions for our monitors are:

28” – 1920x1200 @60Hz

22” – 1680x1050 @60Hz

17” – 1280x1024 @75Hz

25” – 1920x1080 @60Hz

19”W – 1440x900 @75Hz

17”W-1440x900 @75Hz

23” – 1920x1080 @60Hz

19”Standard – 1280x1024 @75Hz


Microsoft™ has provided instructions for this issue as well. -> Best Resolution

I have a black screen after installing Windows 7™?

It is suggested to do the following :

  1. The easiest test is to try this monitor on another PC and if it shows an image, then the problem is most likely with the Windows 7™ installation/setup.

  2. Detach all unnecessary external devices from your PC such as scanner, printer or removable storage device.

  3. Reboot the system and keep pressing F8 key until the Windows startup menu appears on the screen.

  4. Select the minimum 640 x 480 display resolution.

  5. Install the latest Windows 7™ video driver and Reboot the system. ->